Terms of Service

1. Acceptance of Terms

By accessing or using NexGen AI BPO's website, platform, or services ("Services"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree, you may not use the Services.

2. Description of Services

NexGen AI BPO provides:

• AI-powered BPO automation
• SaaS-based workflow orchestration
• White-label and enterprise automation solutions
• Hybrid AI-human operational services

Services are provided globally and are not limited to any domestic market.

3. Eligibility & Accounts

You represent that:

• You are legally able to enter into this agreement
• Information you provide is accurate and current
• You are responsible for maintaining account security

4. Use of the Platform

You agree not to:

• Use the Services for unlawful purposes
• Reverse engineer or copy proprietary systems
• Interfere with platform security or operations
• Misuse AI outputs or automated systems

We reserve the right to suspend or terminate access for violations.

5. Intellectual Property

All platform technology, software, designs, workflows, and content are the intellectual property of NexGen AI BPO or its licensors.

No rights are granted except those explicitly stated in a written agreement.

6. Client Data & Responsibility

Clients are responsible for:

• Ensuring they have lawful rights to all data submitted
• Compliance with applicable data protection laws
• Proper use of AI-generated outputs

NexGen AI BPO acts as a service provider unless otherwise agreed.

7. Fees & Payments

Certain Services may require payment.

Fees, billing terms, and payment conditions are defined in separate agreements or order forms.

8. Disclaimer of Warranties

Services are provided "as is" and "as available."

We do not guarantee uninterrupted operation, error-free results, or specific business outcomes.

9. Limitation of Liability

To the maximum extent permitted by law, NexGen AI BPO shall not be liable for:

• Indirect or consequential damages
• Loss of profits, data, or business opportunities
• AI output interpretation or use by clients

In all cases, the total liability of NexGen AI BPO shall be limited to the amount paid by the user for the Services during the thirty (30) days preceding the claim.

10. Termination

We may suspend or terminate access:

• For breach of these Terms
• For legal or security reasons
• At our discretion with reasonable notice where possible

11. Governing Law

These Terms shall be governed by the laws applicable to NexGen AI BPO's place of incorporation, unless otherwise agreed in writing.

12. Changes to Terms

We may update these Terms periodically. Continued use constitutes acceptance of updated Terms.

13. Contact

14. Billing & Refunds

All fees for the Services are billed in advance on a subscription or agreed contractual basis, as specified at the time of purchase.

Unless otherwise stated in a separate written agreement, all payments are non-refundable.

Due to the nature of software, AI-driven automation, and digital services, NexGen AI BPO does not guarantee uninterrupted availability or error-free operation. Temporary interruptions, maintenance, or technical issues may occur.

Refunds or credits may be issued at the sole discretion of NexGen AI BPO in exceptional circumstances, including but not limited to:

• Verified billing errors
• Duplicate charges

No refunds or credits will be provided for:

• Partial use or non-use of the Services
• Dissatisfaction with features or performance
• Failure to achieve expected business outcomes
• Service interruptions, downtime, or technical issues

In all cases, any approved refund or credit shall be limited to the fees paid for the current billing period only.