Privacy Policy
Last updated: January 31, 2026
1. Introduction
NexGen AI BPO ("NexGen," "we," "us," or "our") operates a global AI-powered Business Process Outsourcing (BPO) and SaaS automation platform.
This Privacy Policy explains how we collect, use, store, and protect personal data when you access or use our website, platform, or services.
By using NexGen AI BPO, you agree to the practices described in this Privacy Policy.
2. Information We Collect
a) Information You Provide
We may collect information you voluntarily provide, including:
- Name, email address, company name
- Account registration details
- Billing and payment information
- Communications with us (support requests, emails, forms)
b) Automatically Collected Information
When you use our platform or website, we may automatically collect:
- IP address and device information
- Browser type and usage data
- Log files and interaction metadata
- Cookies and similar technologies
c) Client & End-User Data
When NexGen AI BPO processes data on behalf of clients, such data is processed solely as a service provider, following client instructions and contractual obligations.
3. How We Use Information
We use collected information to:
- Provide, operate, and improve our services
- Manage accounts and customer relationships
- Process payments and billing
- Provide customer support
- Monitor security, performance, and compliance
- Comply with legal and regulatory obligations
4. Billing Data Handling
When you subscribe to or purchase NexGen AI BPO services, we collect and process billing-related data to facilitate payment and manage your subscription. This includes:
a) Billing Information Collected
- Name and billing address
- Payment method details (processed securely via Paddle)
- Subscription plan and billing cycle information
- Transaction history and invoices
- Usage data relevant to overage billing
b) How Billing Data Is Used
- To process subscription payments and renewals
- To generate and deliver invoices and receipts
- To detect and prevent fraudulent transactions
- To comply with tax and financial reporting obligations
- To manage refund or credit requests in accordance with our Terms of Service
c) Payment Processing & Security
All payment transactions are processed through Paddle, our authorised Merchant of Record. NexGen AI BPO does not store full payment card details on its own servers. Paddle's privacy policy and PCI-DSS compliance standards govern the handling of card data.
Billing data is retained for the duration of your subscription and for a period thereafter as required by applicable tax and financial regulations.
d) Refunds & Credits
All fees are billed in advance and are non-refundable unless otherwise stated in a separate written agreement or as required by applicable law. Refunds or credits may be issued at the sole discretion of NexGen AI BPO in exceptional circumstances (e.g., verified billing errors or duplicate charges). Any approved refund shall be limited to the fees paid for the current billing period only. Please refer to Section 14 of our Terms of Service for full details.
5. AI & Automation Processing Disclosures
NexGen AI BPO uses artificial intelligence and automation technologies to deliver services. This section discloses how AI systems interact with your data.
a) AI Technologies Used
Our platform leverages the following AI and automation technologies:
- OpenAI (GPT models) — for chat completion, content generation, and call analysis
- ElevenLabs — for AI voice synthesis and real-time conversational voice agents (Maria)
- Automated workflow engines — for campaign automation and lead routing
b) How AI Processes Your Data
AI systems may process data to:
- Automate workflows and business processes
- Improve efficiency and accuracy of service delivery
- Generate responses, transcripts, or operational outputs
- Analyse call recordings and conversation data for quality and compliance
- Provide personalised AI-driven insights and recommendations
c) AI Data Handling Commitments
- We do not sell personal data or use client data to train public AI models without explicit authorisation
- Data sent to third-party AI providers (e.g., OpenAI, ElevenLabs) is governed by their respective data processing agreements
- AI-generated outputs are not guaranteed to be error-free; human review is recommended for critical decisions
- Conversation data processed by AI voice agents may be stored for quality assurance and compliance purposes
d) AI Performance Disclaimer
Due to the inherent nature of AI and machine learning systems, NexGen AI BPO does not guarantee uninterrupted availability, error-free operation, or specific outcomes from AI-driven features. Temporary interruptions, model updates, or technical issues may affect AI service performance. NexGen AI BPO shall not be liable for decisions made based solely on AI-generated outputs.
7. International Data Transfers
As a global platform, data may be processed or stored in multiple jurisdictions. We take reasonable steps to ensure appropriate safeguards are in place for cross-border data transfers.
8. Data Security
We implement reasonable technical and organizational measures to protect data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
No system is 100% secure, but we continuously improve our safeguards.
9. Data Retention
We retain personal data only as long as necessary for:
- Service delivery
- Legal and contractual obligations
- Legitimate business purposes
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
Requests can be submitted via our contact information below.
11. Limitation of Liability
To the fullest extent permitted by applicable law, NexGen AI BPO's liability arising out of or related to this Privacy Policy, the processing of your personal data, or the use of our services shall be limited as follows:
- NexGen AI BPO shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from data processing activities
- We are not liable for damages resulting from unauthorised access to data where reasonable security measures were in place
- Our liability for any claim related to data processing shall not exceed the amount you have paid for the Services
30-Day Liability Cap (Matching Terms of Service Section 14)
In all cases, the total liability of NexGen AI BPO — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall be limited to the amount paid by the user for the Services during the thirty (30) days preceding the claim. This cap applies to all claims in aggregate, regardless of the number of incidents or the nature of the claim.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
13. Contact
For privacy-related inquiries:
Questions about your privacy? Contact our privacy team