Refund Policy

1. Overview

NexGen BPO provides digital, subscription-based software services. By purchasing and using our services, you agree to this Refund Policy.

2. Subscription Services

• All subscriptions are billed in advance on a recurring basis (monthly or annually)
• Subscription fees are non-refundable once the billing period has commenced
• Cancellation will take effect at the end of the current billing cycle
• No refunds, credits, or prorated reimbursements will be provided for partial use, non-use, or early termination

3. Credits and Usage-Based Services

• All credits are prepaid and non-refundable once allocated
• Credits are considered delivered immediately upon purchase

Unused credits:

• Remain in the account
• Are not refundable, transferable, or exchangeable

4. Service Availability & Interruptions

• NexGen BPO does not guarantee uninterrupted, secure, or error-free operation
• Interruptions, delays, outages, bugs, or performance issues do not entitle customers to refunds

This includes issues related to:

• Maintenance or system updates
• Hosting or infrastructure failures
• Integration errors
• Third-party dependencies

NexGen BPO will make reasonable efforts to resolve issues but no financial compensation is guaranteed.

5. Third-Party Services

• NexGen BPO integrates with third-party providers
• We are not liable for failures, delays, or disruptions caused by these providers
• Such issues are not eligible for refunds or compensation

6. Exceptional Refunds (Strictly Limited)

Refunds may be granted only at NexGen BPO's sole discretion in cases of:

• Duplicate payments
• Verified billing errors
• Complete failure of core service delivery directly caused by NexGen BPO

Conditions:

• Requests must be submitted within 7 days
• Evidence must be provided
• NexGen BPO reserves the right to approve, deny, or partially grant refunds

7. Chargebacks

Customers must contact NexGen BPO before initiating a chargeback.

Unauthorized chargebacks may result in:

• Immediate suspension or termination
• Permanent account restrictions
• Recovery actions where legally permitted

8. Limitation of Liability

To the maximum extent permitted by applicable law:

NexGen BPO shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to:

• Loss of revenue
• Loss of business
• Loss of data
• Loss of profits

NexGen BPO's total cumulative liability for any claim arising out of or related to the services shall not exceed the total amount paid by the customer in the preceding 30 days.

Customers acknowledge that the service is provided on an "as is" and "as available" basis.

9. Refund Processing

• All refunds are processed by Paddle
• Refunds will be issued to the original payment method
• Processing times may vary depending on financial institutions

10. Contact

For refund requests: support@nexgenbpo.io

Include:

• Account email
• Transaction ID
• Description of the issue

Summary